FAQs About 5G Products

Q. What is the customer service number of Huawei in the United States?

A. [Huawei Customer Service] Dear Huawei users, the information you need is as follows:

Hotline information (United States)

1. 8885482934 Monday to Sunday 07:00-21:00 (CST) (English/Spanish)
2. 8885482934 Monday to Sunday 07:00-21:00 (CST) (English/Spanish)

 

Q. What is the difference between 4G and 5G?

A. 4G has good penetrability and short transmission distance. The advantage is that it has strong anti-attenuation ability in indoor environments, and can generally be used in the field.

5G has poor penetration and long transmission distance, suitable for use in multi-point monitoring, wireless in urban or field conditions

 

Q. Can 5G phones and CPE routers be used in the U.S?

A. For US, only Sprint can support 5G, Please ask your local carrier to check whether this device  supports your local 5G bands.

5G (n41 / n77 / n78 / n79)

Note:

Due to US restrictions, Google apps cannot be installed on Huawei phones.

 

Q. What frequency bands does common routers support?

A.Table 1

Part Number	Features	Support 5G Bands
Huawei 5G CPE Pro H112-372	WiFi Router, Supports 5G / 4G Network, 5G n41/n77/n78 /n79	5G: n41/ n77/ n78/ n79
Huawei 5G CPE Pro H112-370	Huawei 5G CPE Pro H112-370 WiFi Router, Supports 5G / 4G Network,WiFi 6. 5G:n78	5G: n78
Huawei 5G Mobile WiFi E6878-870	WiFi Hotspot, 4000mAh, Supports 5G / 4G Network 5G: n41/ n77/ n78/ n79	5G: n41/ n77/ n78/ n79
Huawei 5G Mobile WiFi Pro E6878-370	WiFi Hotspot, 8000mAh, Supports 5G / 4G Network, Reverse & Wireless Charging  5G: n41/ n77/ n78/ n79	5G: n41/ n77/ n78/ n79
Huawei 5G CPE Win H312-371	WiFi CPE, Supports 5G / 4G Network, Outdoor 5G CPE Router 5G n41/n77/n78 /n79	5G: n41/ n77/ n78/ n79
ZTE 5G CPE Indoor WiFi MC801	Indoor WiFi CPE,Supports 5G / 4G Network,5G n41, n77, n78, n79	5G: n41/ n77/ n78/ n79
Huawei 5G CPE Pro 2 H122-373	Huawei 5G CPE Pro 2 WiFi 6+ Router	5G: n1/3/5/7/28/38/40(2300–2390 MHz)/41/77/78/79/80/84

 

Q. How long is the actual effect of common national logistics?

A.Table 2.

Country	Logistics time
United Kingdom	2-4days
United States	1-3 days
Saudi Arabia	2-5days
Kuwait	5-10days
Canada	1-5days
Philippines	3-7days
Switzerland 1-5days	1-5days
Qatar	3-7days
Netherlands	2-4days
Italy	2-4days
Australia	2-4days

 

Q. Which are indoor routers? Which are outdoor routers?

A.

1. Indoor routing: Huawei 5G CPE Pro H112-370, Huawei 5G CPE Pro H112-372, ZTE 5G CPE Indoor WiFi MC801, Huawei 5G CPE Pro 2 H122-373
2. Outdoor routing: Huawei 5G CPE Win H312-371

 

Q. What is the plug of 5G products?

A.It contains a 2-pin Chinese plug, and the corresponding plug can be provided according to customer needs. The picture is as follows

The left is the UK adapter, suitable for Hong Kong, Macau, UK, Dubai, Singapore, Malaysia, Maldives, etc., The right is the EU adapter.

 

Q. Does the router support WiFi 6 function?

A.

1. With WiFi 6: Huawei 5G CPE Pro H112-370. Huawei 5G CPE Pro 2 H122-373
2. Without WiFi 6: Huawei 5G CPE Win H312-371. Huawei 5G CPE Pro H112-372

 

Q. What is the length of the network cable for router Huawei 5G CPE Win H312-371?

A. 5 meters.

 

Q. What is the maximum wifi user supported by H112-372 and H122-373?

A. Maximum support wifi users: 64 users

 

Q. What are the working hours of mobile WiFi?

A.

1. Huawei 5G Mobile WiFi Pro E6878-370: 7 hours
2. Huawei 5G Mobile WiFi E6878-870: 5 hours

 

Q. What language does the routers support?

A.

1. Huawei 5G CPE Pro H112-372: Chinese and English. Default Chinese
2. Huawei 5G CPE Pro H112-370: Chinese and English. Default English
3. Huawei 5G CPE Pro 2 H122-373: Chinese and English. Default Chinese
4. Huawei 5G CPE Win H312-371: Chinese and English. Default Chinese
5. Huawei 5G Mobile WiFi Pro E6878-370: Chinese and English. Default Chinese
6. Huawei 5G Mobile WiFi E6878-870: Chinese and English. Default Chinese
7. ZTE 5G CPE Indoor WiFi MC801: Chinese and English. Default Chinese
8. Huawei WiFi AX3 (Dual-core) WiFi 6 & Huawei WiFi AX3 Pro (Quad-core) WiFi 6: Default Chinese, English is not supported
9. Xiaomi MI AX3600 WiFi 6 Router: Default Chinese, English is not supported

 

Q. How to determine whether the device is suitable for local operators?

A. Please check Global 5G Frequency Bends – List of 5G Spectrum

This is a list of commercial 5G NR networks around the globe, showing their frequency bands.  Help you understand whether the device fit it local carrier before ordering.

 

Q. Huawei 5G CPE Pro H112-370 VS Huawei 5G CPE Pro H112-372

A.Table 3.

Model	Huawei 5G CPE Pro H112-370	Huawei 5G CPE Pro H112-372
5G bands	5G (n78)	5G (n41 / n77 / n78 / n79)
Wi-Fi 6 feature	Yes	No
Transmission Standard	802.11ax/ac/a/n 4 x 4 & 802.11b/g/n 2 x 2, MIMO	802.11ac/a/n 2 x 2 & 802.11b/g/n 2 x 2, MIMO

 

Q. Huawei 5G CPE Pro H112-372 VS Huawei 5G CPE Pro 2 H122-373

A. Table 4.

Model	Huawei 5G CPE Pro H112-372	Huawei 5G CPE Pro 2 H122-373
Wi-Fi 6 feature	No	Yes
Download speed	2.3 Gbps	3.6 Gbps
5G bands	5G (n41 / n77 / n78 / n79)	5G:n1/3/5/7/28/38/40(2300–2390 MHz)/41/77/78/79/80/84

Learn more:

What is the Difference Between 5G NR and 4G LTE?

What Is The 5G Frequency Band And How To Allocate The Spectrum

What is the Difference Between 5G NR and 4G LTE?

Can We Develop 6G Directly, without Developing 5G Technology?

New Climber! China’s 5G Signal Ascends to the Summit of Mount Everest