The Coronavirus is currently having an unprecedented impact on the world, creating uncertainty and risk for all of us. As a leading network hardware supplier, Router-switch.com has done much work to help our customers and employees keep safe.
Furthermore, our supply chain is distributed and durable, which means we continue to source the products you need and ship them to you. During these unsettling times, you will continue to receive the same high level of service you’ve come to expect from Router-switch.com.
Here we’re responding to COVID-19, please read.
Putting our Employees and Customers First
For Customers
We are taking strict protective measures and providing enough protective supplies to ensure the welfare of our employees while we continue providing service to our customers globally. Our customers can order products as usual and we have implemented measures to ensure the safety of our customers through the delivery process.
∗ We provide free face masks for every customer, if you need, Learn details – Free Medical Masks.
∗ We can help you purchase face masks and other medical supplies for non-profit, if you need, please feel free to contact us.
Supply Chain Availability
We focus on our stock and ensure supply. We also have global supply chain and we are working around the clock with our logistics providers to move freight as fast as possible while complying with all applicable government orders and regulations. Currently, we are able to move freight across borders; however, with the reduction of shipping capacity, transportation times may take longer.
Furthermore, we do our best to keep our shipping fees normal when the shipping fees become higher around the world.
Business Continuity Support
We have sales team and technical experts on line to help with business continuity requirements. Customers still can order products for needs and ask us for help when you have any questions. Contact us for help.
Looking Ahead
Router-switch.com will continue to closely monitor the situation developing across the world. We will provide you regular updates around our plans and actions to continue providing service. This is a tough time, we believe, we will get through this. Hope you and your families are safe and healthy.
F.A.Q
Q: Can I place an order? Will Router-switch.com deliver the package?
A: Yes, Router-switch.com’s activities are currently continuing. However, some countries delivery times may be a little longer than usual.
Q: Is it safe to receive orders?
A: For guidance on Coronavirus, please refer to the World Health Organization website.
Q: Can I still make returns if I can’t keep business normal under the impact of COVID-19?
A: Yes. We are still processing returns.
Q: Does your product price change higher because of COVID-19?
A: No exactly. We have stable supply chain and try our best to keep the price change at reasonable range. Check the network hardware price list.
Q: I want your free mask, how to do?
A: Our FREE 20pcs masks will be shipped with your goods. If you are our old customers, please contact us directly.
Tips: How to wear a mask correctly
